Introduction and important terms

TABLE OF CONTENTS

Introduction

In this section an overview is given of alarms and tickets of the platform. The tasks of alarms within the platform are the following: 

  • Create, edit, delete and clone alert configuration templates 
  • Freezing an alarm template when it was triggered 
  • Permit and restrict editing of configuration templates by users 
  • Setting a responsible user for a specific alarm 
  • Setting notes when a certain alarm goes off 
  • Setting different levels of alarms 
  • Setting alarms dependent of one or more time series 
  • Overview and filtering of created alarm tickets 
  • E-Mail notification by the event of an alarm or ticket

To access the alarm section within the platform click here (KPIs(1), Alarms(2) and Alarm Templates(3)): 

Important terms:

Alarm configuration  

An aggregation of a generic KPI and responsible users/user roles to react when the KPI values are outside healthy limits which will be applied to specific assets/devices

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